Shipping policy

1. General Information

We ship from Germany to destinations within the European Union and selected international locations.

All orders are processed within a reasonable timeframe after payment confirmation.

2. Processing Time

  • Orders are typically processed within 1–3 business days
  • Orders are not processed on weekends or public holidays

In case of delays, we will inform you accordingly.

3. Shipping Methods

We use reliable shipping carriers such as:

  • DHL
  • Other trusted logistics providers (depending on destination)

Shipping method may vary depending on the size, weight, and destination of the order.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination
  • Weight and dimensions of the package
  • Selected shipping method

All shipping costs are clearly displayed before completing the purchase.

5. Delivery Time

Estimated delivery times:

  • Germany: 3–7 business days
  • EU countries: 4–14 business days

Please note that delivery times are estimates and may vary due to factors outside our control (e.g. customs, carrier delays).

6. Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this to monitor the delivery status.

7. High-Value Shipments (Important)

For high-value technical equipment (e.g. LiDAR, GNSS, industrial hardware):

  • Shipments are usually insured and tracked
  • A signature upon delivery may be required

8. Risk and Delivery

The risk of loss or damage passes to the customer upon delivery of the goods.

If you notice visible damage upon delivery, please:

  • Report it to the carrier immediately
  • Contact us as soon as possible

9. Incorrect Address

Please ensure that your shipping address is correct.

We are not responsible for delays or losses caused by incorrect or incomplete addresses.

10. International Shipping & Customs

For international orders (outside the EU):

  • Customs duties, taxes, and import fees may apply
  • These charges are the responsibility of the customer

11. Contact

If you have any questions regarding shipping:

📧 info@robohof.com